Client Services Manager

Are you ready to lead the transformation of our Back Office into a powerhouse of efficiency and customer-centric service?  

We are excited to announce the creation of a new position: Client Services Manager. If you are a proactive, experienced enthusiast eager to elevate our company with your expertise, we want you on our team.  Join us and be a driving force in taking our organisation to the next level. 

• Team management. Leading and supporting the Back Office team to achieve departmental goals. Planning, assigning, and monitoring tasks to maintain operational efficiency 
  
  
• Customer service and sales support. Developing strategies to transform the Back Office into a customer-centric service. Overseeing the customer service lifecycle and implementing innovative solutions to enhance operational efficiency 
  
  
• CRM data management. Ensuring accurate data entry and maintenance in the CRM system to streamline customer service and sales processes 
  
  
• Operations and process management. Preparing reports and documents, supervising data maintenance, and ensuring timely execution of reporting services 
  
  
• Metering system support. Collaborating with teams to ensure smooth installation and integration of metering systems and implementing process improvements 
  
  
• Collaboration and communication. Facilitating cooperation among internal teams and supporting key projects 
  
  
• Ad-hoc support. Providing support to Back Office and Sales teams as needed, and managing unexpected operational issues 

• Minimum 3+ years of experience in running customer/client service in multiple locations 
  
  
• Proficiency in Polish, and English at a communicative level (daily usage) 
  
  
• Leadership and team management experience 
  
  
• Strong working knowledge of CRM systems (D365) and MS Office 
  
  
• Active driver (category B), willingness to frequently travel (around 15% of each month) 
  
  
• Excellent communication skills, good organisational skills, problem solving 

• An interesting job at a fast-growing global organisation in the promising fields of renewable energy, environmental remediation and clean water technology 
  
  
• Company culture built on trust and diversity 
  
  
• Remuneration reflective of individual experience and skills 
  
  
• Teambuilding and corporate events 
  
  
• Support for ongoing professional growth through tailored training sessions, courses, and more 
  
  
• Medicover SPORT allowance 
  
  
• Medical package allowance and Meal vouchers 
  
  
• 1 CSR day (a working day dedicated to a non-profit organisation aligned with the Group´s mission and values) activities 
  
  
• Laptop, mobile phone 
  
  
• Full-time employment contract